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Microsoft Teams Integration

This feature enables a cloud-to-cloud integration between Poly Lens and Microsoft Teams Admin Center, allowing administrators more control and customization of devices registering to the Microsoft Teams SIP Gateway Service. Once applied to the device(s), all settings from Microsoft Teams SIP Gateway will be retrieved on behalf of the device by Poly Lens and applied as a part of the device's Configuration Policy. Settings from Microsoft will take the highest precedence over all other policy layers and can be viewed in the My Settings view of any device enabled with the setting. A lock icon is displayed next to this label to indicate it cannot be modified or deleted in Poly Lens. Select parameters have been enabled to be overridden through Lens Policy such that you may customize your device deployment to meet specific needs, these values will not have the lock icon present on the My Settings page.  Modification of these values should only be done with caution and may limit or reduce operation if configured improperly.

Note: This feature is only available when devices are provisioned to Poly Lens through the Device Provisioning feature.

Devices Supported​

Currently the Poly Voice devices that support Microsoft Teams are supported with this feature.

  • Poly CCX 400, CCX 500, CCX 505, CCX 600
  • Poly Edge E100, Edge E220, Edge E300, Edge E320, Edge E400, Edge E400, Edge E450, Edge E500, Edge E550
  • Poly Trio C60, Trio 8500, Trio 8800
  • Poly VVX 600, VVX 601
  • Poly VVX 500, VVX 501
  • Poly VVX 400, VVX 401, VVX 410, VVX 411, VVX 450
  • Poly VVX 300, VVX 301, VVX 310, VVX 311, VVX 350
  • Poly VVX 201, VVX 250
  • Poly VVX 150

To see the list of Voice Devices supported by Poly Lens, see Poly Lens Supported Devices.

Note: Updating any of the settings for the Lens Assisted Provisioning Feature (SIP Gateway Region, Device Language) at the following Policy levels (Model, Group, or Site) will start the integration over with the Teams SIP Gateway platform. A new deviceID and provisioning URL will be sent for authentication. When changing these settings, please use with caution as it can cause a signout event and the user will need to sign back in during the next provisioning cycle (typically every 24 hours) unless you explicitly reboot. Please refer to the Clear Cache option when available.

Enable Lens Assisted Provisioning Feature on a Voice Device​

  1. Go to Manage > Inventory.
  2. Select a Voice device that supports Microsoft Teams from the Devices List.
    Note: The device must have a State of Provisioned or Provisioned (Active).
  3. Select Settings > Integrations > Microsoft Teams from the side tab.
    Note: The Settings option is not available until Device Provisioning is enabled. See Enable Device Provisioning on an Account.
  4. Once the Enable Lens Assisted Provisioning Feature is enabled, additional options are displayed.
  5. Set the SIP Gateway Region from the dropdown list (Americas, EMEA, and APAC).
  6. Set the Device Language from the dropdown list (English, Spanish, Japanese, German, French, or Portuguese).
  7. Click Apply.

Enable Lens Assisted Provisioning Feature on a Policy Layer​

  1. Go to Manage > Policies.
  2. Select the level Policy that you wish to configure (Model, Group, or Site).
  3. Select a Voice device that supports Microsoft Teams from the Device Model List.
  4. Select Settings > Integrations > Microsoft Teams from the side tab.
    Note: The Settings option is not available until Device Provisioning is enabled. See Enable Device Provisioning on an Account.
  5. Once the Enable Lens Assisted Provisioning Feature is enabled, additional options are displayed.
  6. Set the SIP Gateway Region from the dropdown list (Americas, EMEA, and APAC).
  7. Set the Device Language from the dropdown list (English, Spanish, Japanese, German, French, or Portuguese).
    Note: Language support for this feature is provided from Microsoft.
  8. Click Apply.

Clear Cache​

The Clear Cache button will allow you to start the integration over with the Teams SIP Gateway platform. A new deviceID and provisioning URL will be sent for authentication.

The purpose of Clear Cache is to generate a new Device ID and provisioning URL for each device that needs to authenticate with the Teams SIP Gateway platform. This process can help resolve some common problems, such as the device not being found with the Bulk Sign-In tag, or the device being signed out unexpectedly. Using Clear Cache will impact all devices associated with the policy and will sign out and re-onboard all devices associated with the policy.
Note: Devices will be impacted by this change during its next polling cycle (i.e. within the next 24 hours).